MAYA Privacy Policy

Effective Date: DEC 2022

MAYA Networks and/or its affiliates (collectively “MAYA”, “we” or “us”) collects information about you when you use our mobile applications, websites, call-center and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by MAYA. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.

Scope and Application

This privacy policy (this “privacy policy") applies to persons anywhere in the world who access or use our Services (“Users”) as well as to drivers, partner transportation companies, or any other persons who use the MAYA platform (collectively “MAYA Partner's”).

Collection of Information

Information You Provide to Us

We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request on demand services, contact customer support, or otherwise communicate with us. This information may include: your name, email address, phone number, postal address, profile picture, payment method, and other information you choose to provide.

Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, phone number, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”).

We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.

Information We Collect From Other Sources

We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example:

If you choose to link, create, or log in to your MAYA account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
When you request on demand services, our MAYA PARTNER'S may provide us with a User rating after providing services to you.
If you also interact with our Services in another capacity, for instance as a MAYA PARTNER'S, we may combine or associate that information with Personal Data we have collected from you in your capacity as a User or rider.

Use of Personal Data

We may use Personal Data which you provide to us or we collect from you to: o Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and MAYA PATNER'S, develop safety features, authenticate users, and send product updates and administrative messages;

- Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
- Send or facilitate communications (i) between you and a MAYA PATNER'S, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals or invites;
- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of MAYA and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
- Notify you about changes to our Services; o Keep our Services safe and secure; and
- Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
Storage and Transfer of Personal Data

You agree that we have the right to transfer the Personal Data described in this privacy policy to and from, and process and store it in. Where this is the case, we will take appropriate measures to protect your Personal Data in accordance with this privacy policy. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.

To preserve the integrity of our databases, to carry out on-going Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations, we retain Personal Information and Demographic Information submitted by Users and MAYA PATNER'S for a reasonable length of time. MAYA is not responsible for the accuracy of the information you provide, and will modify or update your Personal Information in our databases upon your request. If required by law or at your request, we will erase or archive from active use your Personal Information. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to MAYA may be used by MAYA in accordance with applicable laws, this privacy policy and our customer terms of use.

Sharing of Personal Data

We may share Personal Data which we collect about you as described in this privacy policy or as described at the time of collection or sharing, including as follows:

Through Our Services

We may share your Personal Data:

With MAYA PATNER'S to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with MAYA PATNER'S,
With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us,
With third parties with whom you choose to let us share your Personal Data, for example other apps or websites that integrate with our API or

Services, or those with an API or Service with which we integrate; and o With your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate in any of our enterprise solutions.

Other Important Sharing

We may share your Personal Data; o With MAYA subsidiaries and affiliated entities;

- With vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;
- In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
- With law enforcement officials, government authorities, or other third parties to enforce or apply our Terms of Service, to investigate potential breaches or if we believe your actions are inconsistent with our Terms of

Service, or to protect the rights, property, or safety of MAYA or others; o With third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

- If we otherwise notify you and you consent to the sharing; With third parties in an aggregated and/or anonymized form which cannot reasonably be used to identify you
Your Choices

Marketing and Opting Out

MAYA provides Users and MAYA PATNER'S the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. You have the option to ask us not to process your Personal Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer receive our Services.

Access to Information

The Acts give you the right to access information held about you. Your right of access can be exercised in accordance with the Acts.

Changes to this Privacy Policy

We may change this privacy policy from time to time. If we make significant changes in the way we treat your Personal Data, or to the privacy policy, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this privacy policy for the latest information on our privacy practice.

Security Precautions

Your MAYA profile is password-protected so that only you and authorized MAYA employees have access to your account information. MAYA staff will never proactively reach out to you and ask for any personal account information, including your password.

MAYA makes every effort to ensure that your Personal Data is secure on its system. MAYA has staff dedicated to maintaining our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and making sure that every MAYA employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, MAYA cannot guarantee the security of any Personal Data you transmit to us, and you do so at your own risk. If You have any further questions on this issue, refer to our customer terms of use. To the extent permitted by applicable law, MAYA expressly disclaims any liability that may arise should any other individuals obtain the Personal Data you submit to MAYA

Cookies And Similar Technology

 Session And Persistent Cookies

As is commonly done on websites, we may use cookies and similar technology to keep track of our users and the services they have elected. A “cookie” is a small text file containing alphanumeric characters that is stored on your computer’s hard drive and uniquely identifies your browser. We use both “session” and “persistent” cookies. Session cookies are deleted after you leave our website and when you close your browser. We use data collected with session cookies to enable certain features on our Site, to help us understand how users interact with our Site, and to monitor at an aggregate level Site usage and web traffic routing.

If you have created an account, we will also use persistent cookies that remain on your computer’s hard-drive between visits, so that when you return to our Site we can remember who you are and your preferences. For example, after you log out of our Site, these persistent cookies can enable you to return to our Site without the need to log back in.

We may allow business partners who provide services to our Site to place cookies on your computer that assist us in analyzing usage data. We do not allow these business partners to collect your personal information from our website except as may be necessary for the services that they provide.

You can manage these cookies. For example, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. If you disable cookies, however, it may interfere with the functionality of our Site and you may not be able to use all of the Site’s features.

Web Beacons

We may also use web beacons or similar technology to help us track the effectiveness of our communications. For example, if you have elected to receive any of our e-mail newsletters, we may use technology that allows us to see how many recipients have opened the message and how many have clicked on one of its links.

Advertising Cookies

We may use third parties, such as Google, to serve ads about our website over the internet. These third parties may use cookies to identify ads that may be relevant to your interest (for example, based on your recent visit to our website), to limit the number of times that you see an ad, and to measure the effectiveness of the ads.

X.Changes

We may update this policy from time to time to reflect the changes in laws or in how we provide our Services. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this page and by posting the new

Privacy Policy and providing any other notice required by applicable law. We encourage you to periodically review this page to stay informed of our privacy practices.

When you use MAYA, you are agreeing to the most recent terms of this policy.

Contact

Questions, comments and requests regarding this policy should be addressed to [email protected]